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1. Overview
At Sankom Global, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines the terms and procedures for returning items purchased from our website, sankomglobal.com
2. Return Eligibility
To be eligible for a return:
Timeframe: Initiate the return within 14 days from the date you received the item.
Condition: Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
3. Return Process
To initiate a return:
- Contact Us: Reach out to our Customer Service team at sankomglobal@gmail.com to request a return authorization. Please provide your order number and the reason for the return.
- Prepare the Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: You are responsible for the cost of returning the item. We recommend using a trackable shipping service and obtaining proof of postage, as we cannot guarantee receipt of your returned item.
4. Refunds
Once we receive and inspect your returned item:
Approval: If the return is approved, we will process a refund to your original method of payment.
Processing Time: Please allow up to 14 days from the receipt of your return for the refund to be processed.
Shipping Costs: Original shipping costs are non-refundable.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Service team within 7 days of receiving your order. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
7. Final Sale Items
Items marked as Final Sale cannot be returned, refunded, or exchanged unless they are deemed damaged or faulty upon arrival.
8. Contact Information
For any questions regarding returns or refunds, please contact us at sankomglobal@gmail.com